AI Receptionist and Outbound Calling for Australian Businesses

Allied health

AI receptionist for allied health clinics

A three-practitioner physio clinic in Melbourne's east had one receptionist, a phone that rang most during the morning rush, and a waiting list it never quite got to. The AI receptionist took the line, booked into Cliniko, sent the confirmation text before the caller had put the phone down, and put anything clinical through to a person with the notes already on the screen. In the quiet hour after lunch the same agent rang the waiting list whenever a cancellation opened a slot. The receptionist kept her job and lost the headset.

Trades

Outbound calling for quote follow-up

An electrical contractor on the Gold Coast sent about forty quotes a week and followed up perhaps five of them, because the estimator was on a roof when he remembered. The agent now rings each quote two days after it goes out, asks whether the price landed, whether they are still going ahead and when they would want the work done, and books the ones that say yes into the schedule. The ones that went with somebody else say so, which turned out to be the most useful answer of the lot.

How we work with Australian businesses

We scope over a call on AEST, AWST or whichever clock your office runs on, build to the wording and the hours you approve, and send you recordings to listen to before the agent takes a real call. Every call is transcribed and written back to your practice or job management software. Where a business is small enough that a person on the desk is the better answer, we say so on the first call rather than after the invoice.

Where else we work

The same agents answer phones and work call lists for businesses in Ireland, Netherlands, United Kingdom and United States.