Medical practices
AI receptionist for GP practices
A four-doctor practice in Limerick had two people on reception, and at half eight in the morning both were on the phone while the queue at the counter grew. The AI receptionist took the phone line, booked the routine appointments into the practice software, put anything that sounded urgent straight through to a person with the patient's name already on the screen, and read the opening hours to the eleven people a day who only wanted those. The counter got its staff back. Patients who ask for a person get one, which is the part the practice manager checks first.
Professional services
Reception for solicitors and accountants
A three-partner firm in Cork had cycled through two answering services and kept getting the same thing back, a message on an email that somebody read after the client had rung the firm across the road. The agent now answers, asks what the matter concerns, whether they are an existing client and how urgent it is, and books a call with the right partner or takes the details for a callback. Client calls, new instructions, couriers, and a steady trickle of people who wanted somebody else entirely.
Sales and accounts
Outbound calling for overdue invoices
A wholesaler in Dublin had a list of overdue accounts that everybody agreed needed ringing, and an accounts person who would rather do almost anything else. The agent works through it in the afternoons. It says which invoice it is calling about, asks whether it has been received and when it will be paid, takes the promise or the dispute, and hands the awkward ones to a person with the history attached. Most people pay when somebody polite actually asks. The accounts person now spends the time on the ones who do not.
How we work with Irish businesses
Scoping is a call on Irish time, the build follows the wording and the hours you sign off, and you hear recordings before the agent takes a live call. Data stays in the EU, calls are transcribed, and the agent writes back to whichever practice, case or accounts system you already run. If your call volume is low enough that a person on the desk makes more sense, we will say so before you spend anything.
Where else we work
The same agents answer phones and work call lists for businesses in Australia, Netherlands, United Kingdom and United States.