A franchise system depends on every location sounding the same, and the phone is where that usually falls apart, because each owner answers it differently, on a different schedule, with whoever happens to be free. We build AI receptionists that answer every location's calls with the brand's script, book into each location's own calendar, and give the franchisor one view of how every call went.
A franchisee with two locations and a busy Saturday might answer the phone in one shop and let the other ring out, and the franchisor at head office will never know unless a customer complains. Mystery shopping catches a few calls a quarter, while the leads that ring out on a Saturday afternoon go to the independent competitor down the road who picked up.
Workflow
Calls from a regional ad campaign reach the location that covers the caller's postcode, get booked into that franchisee's schedule, and show up in the franchisor's report with the campaign that produced them.
Workflow
Prospective members ringing about a trial class hear the same offer at every studio. The agent explains the offer, checks the timetable for the studio they actually rang, and books them into a class with the local team told who's coming.
Workflow
Pricing, opening hours and policy questions get the answer head office approved, and when the price list changes, it changes for every location on the same morning.
What we do
We build one agent on your brand's approved answers, pricing rules and booking process, then give each location its own number, opening hours, calendar and local details, such as where to park or which services that site offers. Calls are answered the same way at the flagship and at the newest franchisee's shop in its first month, and anything outside the script goes to the local manager with a summary. Head office gets a report across the whole network that shows how many calls each location took, how many turned into bookings, which ones were missed and what customers asked about most, which is information mystery shopping never produced.
Franchise builds usually start on our Growth Agent System, from $2,000, with a pilot group of a few locations, and each location added afterwards is mostly configuration rather than a new build. Owners keep their local knowledge, and the brand keeps the standard it spent years building.
We set up reporting so each franchisee sees their own location's calls and head office sees the network, and we agree that data arrangement with you before any location goes live.
A franchisee opening in six months gets the same agent on day one, without having to hire and train a receptionist before the doors open.
How we work
Every build follows the same disciplined path, so you always know what happens next and where things stand.
We find where work enters, what breaks, and which systems have to stay in sync.
We implement the logic, AI, approvals, and integrations that remove the manual steps.
We test the edge cases, document the flow, and hand off a system your team can trust.
FAQ
Yes. Each location can keep its current number or get a new local one, and the agent knows which location a caller rang and answers with that location's details.
Franchisees can update local details, such as hours, staff names and holiday closures, while the brand script and pricing rules stay under head office's control.
The first build and pilot locations run on our Growth Agent System, from $2,000, and adding locations costs less because they reuse the same agent, with call minutes charged per location at the phone provider's rates.
Head office sees call volumes, bookings, missed opportunities and common questions for every location, and franchisees see the same figures for their own sites.
Next step
Share your stack and the bottleneck. We'll map the first automation worth building and how it rolls out.