Refund Policy
Last updated September 30, 2026
This policy explains what you get back if you change your mind about a project with StartAutomate.ai, at each stage from signing the proposal to the months after your agent has gone live. The free plan review costs nothing, so there is nothing to refund there.
How payment works
Build projects are paid as a 50% deposit when you sign the proposal and the remaining 50% when the agent goes live. Monthly support plans are billed at the start of each month, and your proposal shows every amount and date before you pay anything.
Before the build starts
If you cancel in writing before our kickoff call, we refund your whole deposit, and we send the money back to the card or bank account you paid from within 10 business days.
Stopping partway through a build
If you cancel after the kickoff call but before the agent goes live, we refund the deposit minus the work already done, which we work out from the stages and hours listed in your proposal. We send you that breakdown with the refund, along with everything we have built for you up to that day, including the agent's instructions and any content written for your business.
After your agent goes live
Build fees can't be refunded once the agent is live, because by then the work has been done. For 30 days after launch, if the agent doesn't do something the written scope says it should, we fix it at no charge, and if we can't fix it within those 30 days, we refund the part of the fee that covered that feature.
Monthly plans
You can cancel a monthly plan at any time with 30 days' written notice, and there is no minimum term or cancellation fee. We don't refund part of a month that has already started, but the agent keeps working until the end of the notice period, and we hand over its settings so you or another provider can keep running it.
Third-party costs
Phone numbers, call minutes and AI usage are charged by other companies, and once they have been used, those companies don't give us the money back, so we can't refund them either. Where the accounts are in your business's name, you cancel them directly with the provider, and we will show you where to do it.
Asking for a refund
Email info@startautomate.ai with your invoice number and the date you want the project or plan to end. We reply within two business days, confirm the amount in writing, and pay approved refunds within 10 business days to the account you paid from.
Your legal rights
This policy doesn't take away any rights you have under consumer law where you live, including the consumer guarantees in the Australian Consumer Law, and where the law gives you more than this page does, the law applies.