Real estate
Open home follow-up by phone
An agency in Marrickville collected names at every open home and rang a handful of them on Monday afternoon, usually the ones the agent remembered. The agent now rings everyone on the sheet on Saturday evening, asks what they thought of the place, whether they are looking to buy in the next three months, what they can spend and whether they have finance sorted, and books the serious ones for a second look or a call with the agent. Buyers who were only looking say so, and the agent stops ringing them. The Monday list arrived sorted.
Aged care
AI receptionist for aged care enquiries
A residential home near Gosford had one admissions manager, who took the family enquiry calls when she was at her desk and missed them when she was doing the job those calls were about. The AI receptionist now answers, asks about the care the family is looking for, whether an assessment has been done, when they are hoping to move and who the enquiry is for, and books a tour into the manager's diary with the notes attached. Families who are distressed are put straight through to a person. The manager rings back people who are ready, not people who were curious.
Childcare
Waitlist calls for childcare centres
A centre in Parramatta had ninety families on its waitlist and a director who rang them from the top when a place opened, which took a morning and usually ended with the place going to the fourth family. The agent now rings the list in priority order the moment a place is confirmed, offers the days available, takes the acceptance and books the enrolment visit, and moves on to the next family within minutes if the answer is no. Families who have found care elsewhere say so and come off the list. The director found out the list was half the size she thought.
How we work with NSW businesses
Scoping is a call on Sydney time, the agent is built to the wording and the hours you approve, and you hear recordings before it takes a live call. It connects to the CRM, the care management or the enrolment system you already run, and every call is transcribed. If your volume is low enough that a person on the desk is the better answer, we say so on that first call.
Where else we work
The same agents answer phones and work call lists for businesses in Victoria, South Australia and Northern Territory, and the Australia page covers where else we are working this year.