Wine
AI receptionist for cellar doors
A family winery in the Barossa had the cellar door phone behind the tasting bench, which meant a group of eight got served or a booking got taken, but not both. The AI receptionist now answers, checks the tasting calendar, books the group into the slot and the format they want, takes the wine club member's number and tells them what has shipped, and puts trade and export enquiries through to the office with the details typed. Callers asking for directions get them, in the language they asked in. The bench serves the people standing at it.
Specialist medicine
Referral intake for specialist practices
A cardiology practice in Adelaide's east received sixty referrals a week and rang each patient to book, when a receptionist had the time, which was rarely the day the referral arrived. The agent now rings the patient the day the referral is entered, confirms who referred them and why in the practice's own words, offers the first slots the referring urgency allows, books into the practice software, and reads out the preparation instructions for the test. Patients who sound unwell are put through to a nurse. The receptionists stopped ringing and started answering.
Accounting
Tax-time appointment booking for accountants
A suburban accountancy practice took nine hundred calls in July, most of them wanting a tax return appointment, and two staff who could not do those appointments while they were booking them. The agent answers, asks whether the caller is an existing client, what they need done and whether they have their documents, books the appointment into the right accountant's diary, and texts a checklist of what to bring. In the last week of October it rings the clients who booked and have not turned up. The partners found July quieter than June.
How we work in South Australia
Scoping is a call on Adelaide time, the agent is built to the wording and the hours you approve, and you listen to recordings before it takes a live call. It connects to the booking, practice or tax system you already run, and every call is transcribed and written back. A cellar door or practice whose volume would be better handled by one more person is told so on that first call.
Where else we work
The same agents answer phones and work call lists for businesses in Tasmania, New South Wales and Western Australia, and the Australia page covers where else we are working this year.