Pharmacy
AI outbound calling for pharmacies
A group of four pharmacies in greater Hobart had scripts sitting on the ready shelf for days because ringing the patient was the job that came after every other job. The agent rings the moment the script is marked ready, tells the patient it is waiting and until when, offers delivery where the pharmacy does it, and sends a text for the ones who do not answer. Patients on a monthly script are rung the week before it runs out and asked whether they want it filled. Nobody at the counter has made a script-ready call since.
Freight
Where-is-my-freight calls across Bass Strait
A freight company in Devonport moved pallets across Bass Strait on sailings the weather cancelled, and spent its mornings telling customers so, one call at a time, from the same screen. The agent now answers the customer, matches the consignment, reads the sailing it is booked on and the last scan, and rings the customer itself when a sailing is cancelled rather than waiting for the call. Customers who need a pallet moved to the next boat are booked on it. The operations desk now talks to the shipping line, not to the people waiting on it.
Lending
Loan enquiry callbacks for credit unions
A member-owned lender in Launceston took home and car loan enquiries on a web form and rang them back within two business days, which in a rate-driven market is a long time to leave a member alone with the internet. The agent rings within minutes, asks what the loan is for, roughly how much, whether they are a member and when they are hoping to settle, checks the lender's own list of what it can and cannot say about rates, and books the lending officer's first free slot. Members who want a person immediately get one. The officers now open each call knowing what it is about.
Working with Tasmanian businesses
Scoping is a call on Hobart time, the agent is built to the wording and the hours you sign off, and you hear recordings before it takes a live call. It connects to the dispensing, freight or lending system you already run, and every call is transcribed and written back. If your volume would be better served by a person on the desk, we say so before you spend anything, which for some Tasmanian businesses is the honest answer.
Where else we work
The same agents answer phones and work call lists for businesses in Australian Capital Territory, Victoria and South Australia, and the Australia page covers where else we are working this year.