Migration and legal
AI receptionist for migration agents
A registered migration agency in the CBD had two receptionists, clients who called in Mandarin, Hindi, Vietnamese and English, and a phone that mostly asked when a visa would be decided. The AI receptionist answers in the caller's language, checks the matter in the case system, tells them the stage it has reached and what is still outstanding, and books a consultation with the agent handling it when the question is about strategy rather than status. New enquiries are asked what visa they hold now and what they want, and are booked accordingly. The receptionists now do the paperwork the calls were interrupting.
Veterinary
After-hours triage for vet clinics
A small-animal clinic in Geelong diverted its after-hours line to a nurse's mobile, which meant every call about a dog that had eaten something woke someone at two in the morning. The agent now answers, asks what the animal has done and how it is behaving, follows the clinic's own triage list, and either books the first morning slot and texts the confirmation or puts the caller straight through to the on-call vet with the notes already read out. Owners who need the emergency hospital are given the address. The nurse sleeps through the ones about fleas.
Agriculture
Seasonal calls for rural suppliers
A rural merchandise store near Bendigo could tell you which of its four hundred farm accounts bought drench, seed or fencing wire last autumn, and had nobody free in March to ring them about this one. The agent works the list in the fortnight before the season, asks whether they need the same again, how much and when, quotes from the current price list, and books the delivery or the pickup. Farmers who have sold up or changed supplier say so and come off the list. The store found out about two of those before the truck was loaded.
Working with Victorian businesses
We scope over a call on Melbourne time, in whichever language your callers use, and build the agent to the wording and the hours you sign off. It connects to the case, clinic or accounts system you already run, is tested on recordings of your own callers, and every call is transcribed. A practice or store whose volume would be better served by a person on the desk is told so before the build.
Where else we work
The same agents answer phones and work call lists for businesses in Queensland, Tasmania and New South Wales, and the Australia page covers where else we are working this year.