Solar and installers
Site visit booking for inbound leads
A solar and battery installer in Brisbane's south was paying for leads that arrived at nine at night and ringing them the next afternoon, by which time two competitors had quoted. The agent rings within two minutes, asks what the roof is made of, what the last power bill came to, whether the house is theirs to put panels on and when they are hoping to have it done, and books the site visit into the calendar of the estimator who covers that suburb. Leads that are not ready go into a monthly call cycle instead of a spreadsheet. The estimator drives to appointments now, not to maybes.
Strata
AI receptionist for strata managers
A strata firm on the Gold Coast managed two hundred schemes and had four managers who spent their afternoons on the phone confirming levy amounts, by-law questions and whether the pool contractor had been. The AI receptionist answers, identifies the building from the caller and the scheme records, reads the levy, the due date and the last maintenance visit from the strata system, logs a maintenance request against the right lot, and puts anything about a dispute through to the manager with the history attached. Managers answer the phone for disputes now. The rest never reach them.
Tourism
Weather cancellation calls for tour operators
A reef tour operator in Cairns had a manifest of eighty passengers for the morning and a harbour closure announced at six the evening before, which meant the office rang until midnight and still missed the ones in hotels with the phone off. The agent rings the whole manifest within the hour, in the passenger's language, explains the closure, offers the next available sailing or the refund, rebooks the ones who say yes, and texts the confirmation. The office deals with the group leaders and the tour desks. Passengers stopped turning up at a closed wharf.
How we work across Queensland
Scoping happens on a call on Brisbane time, the agent is built to the wording and the hours you approve, and you hear recordings before it takes a real call. It connects to the CRM, strata or booking system you already use, and every call is transcribed and written back. Where a business is small enough that a person on the desk makes more sense, we say so before you spend anything.
Where else we work
The same agents answer phones and work call lists for businesses in Western Australia, Australian Capital Territory and Victoria, and the Australia page covers where else we are working this year.