Consulting
AI receptionist for consultancies
A forty-person consultancy in Barton had a reception desk that was empty whenever the receptionist was at lunch, in a meeting or on leave, which was most of the time the departments rang. The AI receptionist now answers, asks which engagement or which person the call concerns, checks the caller against the client list, puts them through to the right consultant or books a call in that consultant's diary, and takes the tender and panel enquiries with enough detail to be useful. Callers asking for someone by name are connected, not interrogated. The desk stopped being the reason a department rang twice.
Psychology
Waitlist and intake for psychology practices
A practice in Belconnen with six psychologists had a waitlist of a hundred and forty people and a receptionist who rang them when a cancellation opened a slot, which took the afternoon and often ended with the slot unfilled. The agent now rings the waitlist in the practice's order the moment a cancellation is logged, offers the slot, books the intake, and sends the forms by text. New callers are asked what they are looking for help with, in the practice's own words, and whether they have a referral or a mental health plan. A caller in distress is put straight through to a person, every time. The slots stopped going empty.
Property management
Maintenance request line for rentals
A property management agency in Gungahlin had tenants ringing at night about a hot water system and a property manager finding out at nine the next morning from a voicemail. The agent now answers, identifies the property from the tenant, asks what has happened and whether it is urgent by the agency's own definition, logs the request against the property, dispatches the emergency trades the agency has approved for that property, and texts the tenant the job number. Everything else waits for the property manager, who opens a list rather than a voicemail. The hot water was fixed before she got in.
How we work in the ACT
Scoping is a call on Canberra time, the agent is built to the wording and the hours you approve, and you hear recordings before it takes a live call. It connects to the practice management, property or CRM system you already run, and every call is transcribed and written back. A practice or firm whose volume would be better handled by one more person is told so before the build.
Where else we work
The same agents answer phones and work call lists for businesses in Northern Territory, Queensland and Tasmania, and the Australia page covers where else we are working this year.