Labour hire
Roster confirmation calls for FIFO crews
A labour hire company supplying mine sites in the Pilbara had two coordinators ringing crews every Friday to confirm Sunday's swing, and a no-show rate that cost them a client a year. The agent rings each worker from Thursday, confirms the flight and the site, checks that their medical and inductions are current from the compliance system, records the ones who cannot make it, and hands the coordinators a list of gaps to fill rather than a list of two hundred to ring. Workers who want to speak to their coordinator are put through. The coordinators now fill gaps on Friday morning instead of finding them at the airport.
Property management
Inspection bookings for rental agencies
A property management office in Mandurah with six hundred rentals ran routine inspections by ringing tenants one at a time and leaving messages that were not returned. The agent rings each tenant, offers the times the property manager has open for that suburb on that day, books the inspection, texts the confirmation and the entry notice, and reschedules when a tenant rings back. Tenants who have moved out say so, and the record is flagged. The property managers now inspect for a full day instead of ringing for half of it.
Home building
Progress calls for home builders
A builder in Perth's north had eighty homes under construction and clients who rang the site supervisor's mobile because that was the only number that answered. The agent now rings each client when the build reaches the next stage, reads them what has been done and what comes next from the job system, tells them when the next invoice will land, and books a site walk with the supervisor at the stages where one is due. Clients who ring in get the same update from the same agent. The supervisor's phone rings for site matters now, and the clients feel better informed than when it rang all day.
Working with businesses in Western Australia
Scoping is a call on Perth time, not a head-office slot three hours ahead, and the agent is built to the wording and the hours you sign off. It connects to the compliance, property or job management system you already run, is tested on recordings of your own callers, and every call is transcribed. If your volume would be better served by a person on the desk, we tell you before the build.
Where else we work
The same agents answer phones and work call lists for businesses in South Australia, Northern Territory and Queensland, and the Australia page covers where else we are working this year.