Tourism
AI receptionist for holiday parks
A holiday park on the Gower took bookings by phone from March to October and by voicemail the rest of the time, and the voicemail filled up on the first sunny weekend in May. The AI receptionist answers in whichever language the caller starts in, checks the live availability for the pitch or caravan type asked for, quotes the price for those dates, takes the booking and the deposit link, and passes anything about groups or dogs to the office with the details already typed. The office now opens the email, not the voicemail.
Motor trade
MOT reminder calls for dealer groups
A dealership in Cardiff sent MOT reminders by letter, which is a good way to find out who has moved house. The agent now rings six weeks before the test is due, offers the two slots the workshop actually has, books the one the customer picks into the dealer management system, and asks whether they want a courtesy car while it is there. Customers who bought a different car say so, and the record is corrected instead of written to again next year. The service desk got its mornings back.
Manufacturing
Order status calls for trade customers
A components manufacturer in Wrexham had a sales office that spent its afternoons on the phone telling trade customers where their order was, from a screen the customer could not see. The agent answers those calls now, matches the caller to the open order, reads the stage and the promised date from the production system, and rings the customer itself when a date slips rather than waiting to be asked. The sales office takes the calls that are about buying something. The rest never reach it.
How we work across Wales
The first call is a scoping call, in English or Welsh, about the calls you are missing and what the agent may say about them. We build it to the wording and the hours you sign off, connect it to the dealer, booking or production system you already run, and play you recordings before it takes a real call. Every call is transcribed. A business whose volume would be better handled by one more person is told so before the build, not after it.
Where else we work
The same agents answer phones and work call lists for businesses in Northern Ireland, England and Scotland, and the United Kingdom page covers where else we are working this year.