AI Receptionist and Call Answering Service in England

GP surgeries

Telephone answering service replaced for GP surgeries

A surgery in Nottingham with eleven thousand patients had three receptionists, one hour each morning when all three were on the phone at once, and an overflow answering service that could take a name and a number and nothing else. The AI receptionist took the queue instead, asked what the appointment was for in the words the practice's triage list uses, booked the routine ones into the clinical system, and passed anything that sounded urgent to a person with the patient's record already open. The receptionists still take the complicated calls. They just stopped taking the forty simple ones first.

Home services

Out of hours call handling for engineers

A heating firm in Leicester with four engineers had a mobile number on the van and a voicemail that filled up on the first cold weekend of November. The agent now answers around the clock, asks what the boiler is doing and whether there is any heating or hot water at all, checks the customer against the service records, and books the visit into the first slot the engineer covering that postcode actually has. Genuine emergencies go to the on-call phone with the address already on it. The engineer stopped listening to voicemails in the van.

Trades

AI receptionist for plumbers and trades

The plumber in Reading had two vans, a wife who used to take the calls and now works elsewhere, and a telephone answering service whose messages he read in a lay-by at the end of the day. The AI receptionist answers in the firm's name, asks whether it is a leak, a blockage or a quote, tells the caller with water coming through a ceiling to find the stopcock while it books him in, and puts the routine jobs into the diary against whichever van is nearest on the day. Customers who ask for a price on a standard job are given the one he set. The lay-by is now where he eats his lunch.

How we work in England

The build starts with a call on UK time and a list of what the agent may and may not say, which is the part only you can write. We connect it to the clinical, job management or CRM system you already run, test it on real recordings, and you sign off the wording before it takes a live call. Every call is transcribed. A practice or firm whose volume would be better served by one more person on the desk is told so on that first call.

Where else we work

The same agents answer phones and work call lists for businesses in Scotland, Wales and Northern Ireland, and the United Kingdom page covers where else we are working this year.