Opticians and audiology
Medical answering service for opticians
An independent opticians in Derry had four hundred patients overdue for an eye test, a recall system that consisted of the receptionist and a spare hour, and an answering service on the overflow that could tell a patient the practice was busy and nothing else. The agent answers the overflow now, books tests and hearing checks into the practice software, and in the quiet hours rings the recall list, offers two slots that are genuinely open, and sends the confirmation text before the patient has put the phone down. Patients who have moved practice say so and are not rung again. Nobody in the practice made a single recall call, and the diary filled from the back.
Food and drink
AI order taking for food wholesalers
A wholesaler in Belfast supplying cafes and corner shops had a phone that rang solid from seven until nine while the warehouse was loading, and two people writing orders on pads. The agent now answers, recognises the customer from the number, takes the order against the live price list, reads it back, and puts it straight into the order system with the delivery day the route allows. Substitutions are offered from stock, not from memory. The warehouse loads from a screen now, and the pads went in the bin.
Cross-border trade
Outbound calling across the border
A haulage firm in Newry had customers in Dundalk and Banbridge who expected the same service and got a different phone bill for it, and an accounts team that never knew whether the invoice it was chasing was in pounds or euro. The agent rings each customer on a number local to them, quotes the invoice in the currency it was raised in, takes the promise or the dispute, and hands anything awkward to a person with the account history attached. The accounts team stopped checking which side of the border a customer was on.
Working with Northern Ireland businesses
We scope on a call in your working hours, build to the wording you approve, and test the agent on recordings of callers from Coleraine to Enniskillen before it takes a live call. It connects to whichever order, practice or accounts system you already use, and every call is transcribed and written back. Where your volume would be better served by a person on the desk, we tell you on the first call.
Where else we work
The same agents answer phones and work call lists for businesses in England, Scotland and Wales, and the United Kingdom page covers where else we are working this year.