Hospitality
Call answering for Highland hotels
A twenty-six-room hotel near Inverness had the phone on the bar and a barman who answered it between pints, which worked in February and did not in August. The AI receptionist now answers every call, checks live availability in the booking system, quotes the rate for the dates the caller actually asked about, takes the booking, and puts anything about weddings or groups through to the manager with the dates already written down. Tour operators calling from Germany get answered in German. The barman went back to the bar.
Legal
Progress calls for conveyancing firms
A solicitors' practice in Glasgow with two conveyancing paralegals was spending most of each morning telling clients that the missives had not yet concluded. The agent now rings each client on the day something changes, reads them the stage their purchase has reached from the case system, answers the three questions everybody asks, and books a call with the paralegal for the ones that need one. Clients who ring in get the same update from the same agent. The paralegals now conclude missives instead of describing them.
Trades
AI receptionist for Scottish trades
The engineer in Paisley had a call answering service that cost him per call and gave him, at the end of each one, a text he could not act on until he had a hand free. The AI receptionist answers in his firm's name now, asks whether it is no heating, no hot water or a service, tells the caller with a leaking cylinder where the stopcock usually is while it books him in, and puts the routine jobs into his diary against the days he is already in that part of Renfrewshire. Landlords with a gas safety certificate due are booked the same way, in the month it falls due. He reads the day's jobs at breakfast now, and not one of them is a name and a number.
Working with Scottish businesses
We scope over a call, in your working hours, and the agent is built to the wording you approve and the hours you set, including the ones that change with the season. It is tested on recordings of callers from the Borders to Shetland before it goes live. Data stays in the UK, calls are transcribed, and the agent writes into whichever booking, case or practice system you run. If your volume would be better served by a person on the desk, we say so before you spend anything.
Where else we work
The same agents answer phones and work call lists for businesses in Wales, Northern Ireland and England, and the United Kingdom page covers where else we are working this year.