Marine services
Vessel enquiry line for marine services
A marine services company in Vlissingen supplied and serviced ships in the Scheldt ports, and took the call about a vessel arriving twelve hours early on whichever phone the agent had. The AI receptionist answers at any hour, identifies the vessel and the agent from the port system, reads the berth and the ETA, takes the order for stores, water or a technician, and puts anything about a breakdown through to the duty engineer with the vessel's history read out. Agents ringing in French or English are answered in French or English. The duty engineer now sleeps until the call is a breakdown.
Shellfish
Restaurant order line for shellfish exporters
An oyster and mussel exporter in Yerseke sold to restaurants in Paris, Brussels and Lille, whose chefs rang in French at eleven at night after service to order for the next day. The agent answers in French, recognises the restaurant, takes the order against the day's availability and the season, reads it back with the delivery day the route allows, and confirms by text. Chefs asking about a new size or a new bed get a person the next morning. The desk in Yerseke now opens to a list of orders rather than a voicemail in a language it does not speak.
Cross-border advice
Intake calls for cross-border tax advisers
A tax adviser in Terneuzen served Belgians working in the Netherlands and Dutch people working in Belgium, and took the first call from each of them about a rule they had read something about. The agent answers, asks where the caller lives and where they work, which employer they are with and since when, explains in the adviser's approved wording what the rule is and what the adviser will need to see, and books the intake with whichever adviser handles that direction of the border. It gives no advice on the caller's own case. The adviser now opens each intake with the facts on the screen.
Working with businesses in Zeeland
Scoping is a call on Middelburg time, in Dutch, French or English, and the agent is built to the wording and the hours you sign off in every language your callers use. It connects to the port, order or case system you already run, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A firm whose volume would be better served by one more person is told so on the first call.
Where else we work
The same agents answer phones and work call lists for businesses in Noord-Holland, Noord-Brabant and Groningen, and the Netherlands page covers where else we are working this year.