Hearing care
AI receptionist for hearing care chains
A chain of hearing care shops in the north had customers who rang to book a test and could not always hear the receptionist who answered. The agent speaks slowly and clearly, repeats what it needs to, asks whether the caller wants a first test, a fitting or a repair, books into the audiologist's diary at the branch nearest the caller, and sends the confirmation by text in large type as well as by voice. Callers who would rather have a family member ring are given the number to pass on. The audiologists now start on time.
Industrial services
Induction confirmations for site contractors
An industrial services contractor at Eemshaven brought crews from Germany, Poland and the Netherlands onto sites that would not let them through the gate without a completed induction, and a coordinator who rang each worker the day before to check. The agent now rings each worker in their language, confirms the site, the start time and the gate, checks that the induction and the safety certificate are current in the compliance system, tells them what to bring, and hands the coordinator a list of the workers who are not yet cleared. Workers who cannot make it say so. The coordinator now fixes gaps rather than finding them at the gate.
Bike shops
Repair ready calls for bike shops
A bike shop with four branches in the city had repairs sitting on the rack for a week because ringing the customer was the job that came after fixing the next bike. The agent rings the moment the mechanic marks the repair done, tells the customer what was done and what it costs, confirms which branch to collect from and until when, and sends a text for the ones who do not answer. Customers asking for a service booking are given the first slot at their branch. The rack empties on the day, and the mechanics never pick up the phone.
How we work in Groningen
Scoping is a call on Groningen time, in Dutch or English, and the agent is built to the wording, the pace and the hours you sign off. It connects to the diary, compliance or workshop system you already run, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A shop or contractor whose volume would be better served by one more person is told so on the first call.
Where else we work
The same agents answer phones and work call lists for businesses in Limburg, Flevoland and Zuid-Holland, and the Netherlands page covers where else we are working this year.