Private clinics
Trilingual reception for private clinics
A private clinic in Maastricht had a third of its patients from Germany and Belgium, a reception that spoke Dutch and English, and a German patient who gave up after the second call. The agent answers in Dutch, German, French or English, asks which treatment the patient is enquiring about, whether they have a referral and which insurer they are with, books the consultation into the clinician's diary, and reads out the preparation instructions in the patient's language. Anything clinical goes to a nurse. The reception now greets the people in front of it, in whatever language they arrive in.
Retail
Store enquiry line for outlet retailers
A fashion retailer with a store at the Roermond outlet had shoppers ringing from the car park to ask whether a size was in stock, and staff who had to leave the till to check. The AI receptionist answers, checks the size and the colour against the store's stock system, holds the item for the hour the retailer allows, reads the opening hours and the directions, and takes a click-and-collect order for the shoppers who cannot come in. Callers asking about returns get the policy read to them in their language. The till stays staffed.
Industrial contractors
Induction scheduling for site contractors
A maintenance contractor working at Chemelot had crews that could not start a shift without a site induction and a foreman who found out at the gate who had not done one. The agent now rings each crew member before the shift, in their language, confirms the induction slot and the meeting point, checks the certificate dates in the compliance system, and reports to the foreman who is cleared and who is not. Crew who cannot make the induction are rebooked on the call. The foreman now walks through the gate with a full crew.
Working with businesses in Limburg
Scoping is a call on Maastricht time, in Dutch, German or English, and the agent is built to the wording and the hours you sign off in every language your callers use. It connects to the practice, stock or compliance system you already run, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A clinic or store whose volume would be better served by one more person is told so before the build.
Where else we work
The same agents answer phones and work call lists for businesses in Friesland, Zeeland and Utrecht, and the Netherlands page covers where else we are working this year.