AI Receptionist and Outbound Calling in Zuid-Holland

Legal

AI receptionist for expat law firms

A firm in The Hague that serves the international community had callers who began with the problem rather than the practice area, and a receptionist who had to work out from a story about a landlord whether they needed the tenancy lawyer or the employment one. The agent now asks what has happened, who is involved and what the caller is hoping for, matches it to the firm's own list of practice areas, and books a first consultation with the right lawyer in the language the client prefers. Callers with a court date this week are put through to a person. The receptionist stopped diagnosing and started managing the diary.

Horticulture

Order confirmation calls for growers

A tomato grower in the Westland shipped to forty buyers and confirmed each day's volumes by phone at six in the evening, from a packing shed, by a man who had been up since five. The agent rings each buyer at the time they prefer, reads back tomorrow's order from the sales system, takes the change if there is one, confirms the delivery slot, and flags any buyer who wants more than the harvest allows to the sales office before the trucks are loaded. Buyers who want to talk price get a person. The grower goes home at six.

Installers

Antwoordservice replaced for heat pump installers

An installation company in Dordrecht had an antwoordservice taking its overflow, and half the messages it emailed back at the end of the day were homeowners asking whether their house qualified for the ISDE subsidy, a question the estimator could answer in a minute and the message-taker could only write down. The agent answers now, asks about the house, the current heating and the insulation, explains what the scheme covers in the installer's own approved wording, books a home survey for the ones that fit, and sends the rest the information sheet. Homeowners ready to go are rung by the estimator the same day. The office schedules installs now instead of ringing people back about subsidies.

Working with businesses in Zuid-Holland

Scoping is a call on Rotterdam time, in Dutch or English, and the agent is built to the wording and the hours you approve. It connects to the case, sales or job management system you already use, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A firm or grower whose volume would be better handled by one more person is told so on the first call.

Where else we work

The same agents answer phones and work call lists for businesses in Utrecht, Overijssel and Friesland, and the Netherlands page covers where else we are working this year.