Manufacturing
RFQ intake for machining shops
A machining company in the Brainport region had engineers ringing with a drawing number, a material, a quantity and a deadline, and a sales office that wrote it on a pad and rang back when it had found the drawing. The agent now takes the request, asks for the drawing number, the material, the tolerance class, the quantity and the date needed, checks the customer against the ERP, creates the quotation request with everything attached, and rings the engineer back when the estimator has priced it. The pad went in a drawer.
Fitness
AI bellen for lapsed gym members
The chain of six gyms in Tilburg and Eindhoven had a list of members whose contracts had lapsed in the last two years, and a plan to ring them every January that survived until the second week of January. The AI outbound calling agent works the list now, in the evenings when people are home, asks whether they stopped because of the price, the hours or the branch, offers the current intro month where the chain has said it may, books a trainer intake for the ones who say yes, and writes the reason down for the ones who say no. Members who want to complain about why they left are put through to the branch manager. The chain learned in one February that a third of the list had moved house, which the mailings had not mentioned.
Events
Venue enquiry handling for event spaces
An event venue in Breda with three halls had an events manager who took every enquiry personally and lost the ones that arrived while she was running an event. The agent now answers, asks which date they have in mind, how many guests are coming, what kind of event it is and whether they want catering, checks the hall calendar for that date, offers the alternatives when it is taken, and books the viewing into the manager's diary. The Saturday question gets answered on the first ring, forty times a week, by something that does not mind.
Working with businesses in Noord-Brabant
Scoping is a call on Eindhoven time, in Dutch or English, and the agent is built to the wording and the rules you sign off. It connects to the ERP, the membership or the venue booking system you already run, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A shop or venue whose volume would be better served by one more person is told so before the build.
Where else we work
The same agents answer phones and work call lists for businesses in Gelderland, Limburg and Flevoland, and the Netherlands page covers where else we are working this year.