Events
Ticket line for event organisers
An organiser of a large motorsport weekend in Assen ran a ticket line that took eleven thousand calls in the fortnight before the event and about forty in the fortnight after. The AI receptionist answers every line at once, in Dutch, German and English, checks the caller's order, explains where the tickets are and how the camping works, changes a name on a ticket, reads the parking and the timetable, and passes refund requests to a person with the order already found. Callers asking whether a ticket is still available are told honestly. The organiser stopped hiring a call centre for two weeks a year.
Garden centres
Stock enquiry calls for garden centres
A garden centre in Emmen had customers ringing on Saturday about the plant in that week's leaflet, and staff who had to walk to the far end of the nursery to look. The agent answers, checks the plant against the stock system, tells the caller how many are in and where in the centre to find them, holds one for the hour the centre allows, and reads the opening hours and the directions. Callers asking for advice on what to plant in shade get put through to the plant desk. The staff now stay at the tills on the busiest morning of the week.
Print
Order status calls for print shops
A print shop in Meppel took calls all afternoon about where an order was, from customers who had never been sent the tracking link because the shop was too busy printing. The agent now answers, matches the caller to the order, reads the stage it has reached and the promised date from the job system, sends the tracking link by text, and rings the customer itself when a job slips rather than waiting for the call. Customers who want a quote are asked the size, the quantity, the paper and the deadline, and the quote request lands in the system with all four. The presses now run without the phone.
Working with businesses in Drenthe
Scoping is a call on Assen time, in Dutch or English, and the agent is built to the wording and the hours you sign off. It connects to the ticketing, stock or job system you already run, is tested on recordings of your own callers, and every call is transcribed and kept in the EU. A shop whose volume would be better served by one more person at the till is told so before the build.
Where else we work
The same agents answer phones and work call lists for businesses in Flevoland, Zuid-Holland and Gelderland, and the Netherlands page covers where else we are working this year.