Professional services
AI receptionist for professional firms
Client calls, new business inquiries, couriers, and a steady trickle of people who wanted somebody else entirely. The AI receptionist triages all of it, so existing clients go to their matter owner, new inquiries get qualified and booked into a consultation slot, and the rest is handled without anyone being interrupted. Reception did not shrink. It stopped being a switchboard and went back to looking after the people who are actually in the building.
Real estate
Outbound calling for real estate leads
New York is not one property market and a single script does not survive contact with it. A firm working the city and upstate runs two campaigns from the same agent, so downstate it leads with availability and timing while upstate it leads with price and schools. Both ask what the buyer can spend and when they need to be in, both book the viewing, and both write the answers into the CRM, so the agent taking the appointment already knows the story.
After the call
Operational artificial intelligence after the call
A good call can still be a lost call. The appointment goes in the wrong calendar, the contact is created twice, the invoice query never reaches finance, and the follow-up the client asked for in April is remembered in June. Our agents handle that in the same breath as the conversation, so the record gets written, the duplicate never appears, the query reaches finance with the order number attached, and the callback lands in the month the client actually said. Operational artificial intelligence is a heavy name for it. In practice it is the reason the CRM stops being a week behind.
How we work with New York businesses
Calls get answered before nine and after six, because that is when half of them arrive. You decide what the agent may say, what it must escalate, and what it writes down. Every conversation is transcribed and searchable.
Where else we work
The same agents answer phones and work call lists for businesses in Illinois, Georgia and New Jersey, and the United States page covers where else we are working this year.